One of the key differentiators between the exceptional business owners and the average business owner is the ability to navigate difficult conversations successfully. As a business and executive coach I see this frequently.
Whether it is a conversation with a customer, a vendor, a partner, or an employee, from time to time we all find ourselves in the middle of a difficult conversation. This becomes even more acute when we have family members working in our businesses. We must know how to have a difficult conversation when the time arises.