You must have a system for quality control if you want to create a world-class business that is sellable. In fact, the survival of your company depends on your ability to produce a quality product or service.
What is the purpose of your business? What is the purpose of any business? You might say, “to make money!” Well, you’re not wrong. But how does any business make money, let alone make a profit? This is how: Every business must find, satisfy, and retain customers in a profitable manner!
Frequently when I speak with owners of small businesses and ask what differentiates them I hear “Our service” or “The quality of our work.” I appreciate what they are saying but here’s the problem with that – everybody says the same thing!